AI Employee Setup Package
Industry
Now hiring? Don't.

Meet Emily.
Your new AI employee.

A fully-managed AI employee installed inside your company, trained on your business and connected to your tools, working around the clock. She answers the moment a customer reaches out, books the appointment, and never lets a lead go cold.

Learn more
She lives on the channels your customers already use
iMessage WhatsApp SMS / Text Email Whatever you need
Iconic Web
Emily — AI employee
Emily
AI Customer Agent
Online now
EMP-001 · REPLIES IN SECONDS
What Emily does

One hire, six jobs

Books calendar appointments

Engages new leads in seconds

24/7 customer support

Connects to Salesforce

Follow-ups that never stop

Custom workflows & much more

These are just examples. Emily is custom-built around your business. If you can describe the job, she can be trained to do it.
The payroll math

One hire that covers four salaries

To match what Emily does, a business would staff four separate roles. Here's what that actually costs.

Receptionist

Answers every call, chat & web inquiry

$38K/yr
Appointment Scheduler

Books, confirms & reschedules customers

$40K/yr
Follow-Up Assistant

Works the CRM, chases every open lead

$38K/yr
After-Hours Answering

Covers nights, weekends & holidays

$33K/yr
Annual cost, role by role
Receptionist$38,000
Appointment Scheduler$40,000
Follow-Up Assistant$38,000
After-Hours Answering$33,000
Emily, all four roles$9,600/yr
Salaries: typical U.S. figures before ~25% payroll taxes & benefits. Emily: $800/mo, iMessage, SMS & Email sending fees included.
$186,000/yr
four salaries, with taxes & benefits (~25%)
→
$9,600/yr
Emily, doing all four jobs at once
=
95% less
and she never takes a day off
Why speed wins

The business that answers first wins the customer

Customers reach out to two or three businesses at once, then buy from whoever responds first. The odds of ever qualifying a lead collapse within minutes of it arriving.

Emily answers in seconds

Every call, text, and web lead, day or night

While competitors go to voicemail

Average business lead response is measured in hours, not minutes

Qualified and booked in one conversation

The right questions asked, then straight onto your calendar

Relative odds of qualifying a lead, by response time
21×
Seconds
(Emily)
9×
10 min
3×
30 min
2×
1 hour
1×
Next day
Responding within 5 minutes makes a lead ~21× more likely to qualify than at 30 minutes (Lead Response Management study, InsideSales.com).
After hours

9:38 PM. A new customer reaches out.

Your office closed hours ago. Your pipeline didn’t.

T
Taylor S.
Website chat · new customer
9:38 PM
Hi! Do you have any availability this week? And roughly what do you charge?9:38 PM
Hi Taylor! We do, and happy to walk you through pricing. Quick question so I can point you right: what are you looking to get done?9:38 PM · replied in 6 seconds
The full service, ideally Thursday or Friday9:40 PM
Perfect. That starts at $249 and takes about two hours. I have Thursday 4:30 PM or Friday 10:00 AM open. Which works better?9:40 PM
Thursday 4:309:41 PM
Appointment booked, Thu 4:30 PM · full service

Details captured · confirmation sent · logged to your CRM

6-second first response

At 9:38 PM, when your competitors were closed

Qualified with your questions

Service, timeline, and budget captured up front

Booked into a real opening

Around your actual calendar and rules

CRM updated instantly

Full conversation logged, nothing to type up in the morning

Beyond new leads

She runs the whole front office

Lead capture is the opening act. Emily also supports your existing customers, keeps operations moving, and grows revenue from the clients you already have.

Customer Support

  • Answers existing-customer questions instantly
  • Order & job status updates on demand
  • Handles complaints calmly & escalates the right ones

Operations & Fulfillment

  • Reschedules & confirmations handled automatically
  • Collects payments, deposits & invoices by text
  • Sends reminders so nothing gets forgotten

Upsells & Repeat Revenue

  • Offers upgrades at exactly the right moment
  • Win-back campaigns for past customers
  • Review & referral requests after every job
The process

Custom Launch in 2 Weeks or Less

From first interview to fully live in two weeks or less, no drawn-out onboarding, no waiting months to see her work.

Day 1

Company Interview

We sit down with your team and map every skill & task Emily needs.

Days 2–9

Buildout

Emily is built, trained on your business & wired into your tools.

Days 10–13

Hands-On Training

Final tuning with your team until every answer sounds right.

Day 14

Emily Goes Live

She starts working your leads & customers. Very simple.

What's included

Everything to hire her, nothing hidden

Initial Setup
  • In-depth interview & task mapping with your team
  • Trained on your services, pricing & policies
  • Connected to your lead sources & website
  • Booking rules built around your real calendar
  • Complete Emily build, including her voice, skills & knowledge, trained on your business
  • Calendar & appointment booking configured
  • Salesforce / CRM integration & lead logging
  • Channel setup for iMessage, WhatsApp, SMS, and Email
  • Testing, hands-on training & tuning with your team
  • Launch day support until she's flying solo
Ongoing
  • Emily continuously learns your business as she works
  • Train or update her knowledge anytime, just send a quick text
  • Full monitoring of every action she takes
  • All AI usage included at the volumes below
  • iMessage, SMS & Email sending fees included
  • Hosting & round-the-clock system monitoring
  • 2 hours of support each month for tweaks, updates & new answers
  • Capacity upgrades available anytime
  • Cancel anytime
Built for real volume
~1,000
customer conversations handled per week
250/day
inbound customers at peak periods
Seconds
to first response, every customer, every time
24/7/365
nights, weekends & holidays included

Need more? Double every number above for +$100/mo · Triple them for +$200/mo

The math

Emily vs. a traditional hire

Save ~$215,000 in year one
vs. staffing true 24/7 coverage with 4+ rotating hires (~$236K/yr). Emily includes it.
·
Traditional Hire
Emily
Hours on the job
40 hrs/week
2,080 hrs a year
24/7/365
8,760 hrs a year, 4× the coverage
Manpower
1 person
one conversation at a time
5+ people at once
every customer helped instantly, no hold, no queue
Yearly Cost Per Employee
~$56,000
40 hours a week
~$10K
168 hours a week
True 24/7 coverage
~$236,000/yr
3 shifts a day, but covering all 168 hrs/week takes 4+ rotating staff
Included
nights, weekends & holidays
Cost per hour covered
~$27/hour
while on the clock
~$1/hour
$9.6K/yr ÷ 8,760 hrs around the clock
Sick days & turnover
Inevitable
PTO, rehiring, retraining
Never
she doesn't call in sick
Employee figures based on a $45,000 salary plus ~25% payroll taxes & benefits. Emily year one = $12,000 setup + $800/mo (iMessage, SMS & Email sending fees included); following years exclude setup.
Pricing
$4,000 ×3milestone payments as Emily is built (at signing, mid-build & before launch)
$800/moonce she’s live (cancel anytime)

$12,000 one-time build, split across three milestones. Monthly includes iMessage, SMS & Email sending fees, with no separate delivery bill.

Ready to put Emily to work?

Tell me about your business and grab a time on my calendar. Interview to launch in about 4 weeks.
+1 717-435-2021
kody@iconicwebhq.com
Know someone who could use Emily?
Refer them to us and get $1,000 in free work when they sign up, or 2 months of Emily free for you ($1,600 value).