AI Employee Setup Package
Industry
For plastic surgery & med aesthetics

Meet Emily.
Your consultation concierge.

Patients research procedures at midnight and message three practices, then book with the one that answers with warmth and discretion. Emily responds instantly, answers procedure and financing questions, books the consultation, and keeps every chair full.

Learn more
She lives on the channels your customers already use
iMessage WhatsApp SMS / Text Email Whatever you need
Iconic Web
Emily — AI employee
Emily
AI Customer Agent
Online now
EMP-001 · REPLIES IN SECONDS
What Emily does

One hire, six jobs

Answers every inquiry instantly & discreetly

Explains procedures, pricing ranges & financing

Books consultations on your providers’ calendars

Cuts no-shows with reminders & deposits

Follows up post-consult until they book

Syncs with your practice software & CRM

These are just examples. Emily is custom-built around your business. If you can describe the job, she can be trained to do it.
The payroll math

One hire that covers four salaries

To match what Emily does, a practice would staff four separate roles. Here's what that actually costs.

Front Desk

Answers every call, DM & web chat

$38K/yr
Patient Coordinator

Guides consults & explains financing

$45K/yr
Follow-Up & Recall

Post-consult and maintenance follow-ups

$38K/yr
After-Hours Answering

Covers evenings, weekends & holidays

$33K/yr
Annual cost, role by role
Front Desk$38,000
Patient Coordinator$45,000
Follow-Up & Recall$38,000
After-Hours Answering$33,000
Emily, all four roles$9,600/yr
Salaries: typical U.S. figures before ~25% payroll taxes & benefits. Emily: $800/mo, iMessage, SMS & Email sending fees included.
$193,000/yr
four salaries, with taxes & benefits (~25%)
→
$9,600/yr
Emily, doing all four jobs at once
=
95% less
and she never takes a day off
Why speed wins

Patients research at midnight, and book with who answers

Aesthetic patients spend weeks researching, then message a few practices in one late-night burst. The one that responds instantly (warmly, discreetly, with real answers) gets the consult and the procedure.

Every inquiry answered instantly

Website, Instagram, and phone, with discretion

Real answers, not “call us back”

Procedures, pricing ranges, financing, recovery basics

Consult booked while confidence is high

Deposits and reminders keep the chair full

Relative odds of qualifying a lead, by response time
21×
Seconds
(Emily)
9×
10 min
3×
30 min
2×
1 hour
1×
Next day
Responding within 5 minutes makes a lead ~21× more likely to qualify than at 30 minutes (Lead Response Management study, InsideSales.com).
After hours

9:47 PM. A consult inquiry comes in.

She’s been thinking about this for months. Emily answers in seconds.

M
Maya R.
Website chat · consultation
9:47 PM
Hi, I’m interested in a rhinoplasty consult. How does pricing work, and do you offer financing?9:47 PM
Hi Maya! Rhinoplasty with Dr. Lane typically ranges $8,500–$12,000 depending on the plan, and yes, we offer financing from about $180/mo. The consult itself is where you get an exact quote. Would you like to book one?9:47 PM · replied in 5 seconds
Yes please, ideally a weekday afternoon9:50 PM
Perfect. Dr. Lane has Tuesday 3:30 PM or Thursday 4:15 PM. I’ll also send our pre-consult guide so you know exactly what to expect.9:50 PM
Thursday 4:159:51 PM
Consultation booked, Thu 4:15 PM · rhinoplasty

Financing interest noted · pre-consult guide sent · chart created

5-second response at 9:47 PM

While other practices’ DMs sat unread

Priced & financed transparently

The two questions that decide whether she books

Consult on the surgeon’s calendar

With reminders that protect against no-shows

Chart & CRM updated

Interest, budget comfort, and history logged

Beyond new leads

She runs the whole front office

Lead capture is the opening act. Emily also supports your existing customers, keeps operations moving, and grows revenue from the clients you already have.

Customer Support

  • Post-procedure questions answered with your protocols
  • Financing & payment questions handled
  • Pre-op prep & instructions delivered

Operations & Fulfillment

  • Fills cancellations from your waitlist
  • Deposits & no-show protection
  • Consult-to-procedure scheduling coordination

Upsells & Repeat Revenue

  • Books maintenance injectables on schedule
  • Membership & package upsells
  • Review requests that fill consult slots
The process

Custom Launch in 2 Weeks or Less

From first interview to fully live in two weeks or less, no drawn-out onboarding, no waiting months to see her work.

Day 1

Company Interview

We sit down with your team and map every skill & task Emily needs.

Days 2–9

Buildout

Emily is built, trained on your business & wired into your tools.

Days 10–13

Hands-On Training

Final tuning with your team until every answer sounds right.

Day 14

Emily Goes Live

She starts working your leads & customers. Very simple.

What's included

Everything to hire her, nothing hidden

Initial Setup
  • In-depth interview & task mapping with your team
  • Trained on your procedures, pricing ranges & financing
  • Discreet, on-brand tone, reviewed by you
  • Practice-software integration & no-show protection
  • Complete Emily build, including her voice, skills & knowledge, trained on your business
  • Calendar & appointment booking configured
  • Salesforce / CRM integration & lead logging
  • Channel setup for iMessage, WhatsApp, SMS, and Email
  • Testing, hands-on training & tuning with your team
  • Launch day support until she's flying solo
Ongoing
  • Emily continuously learns your business as she works
  • Train or update her knowledge anytime, just send a quick text
  • Full monitoring of every action she takes
  • All AI usage included at the volumes below
  • iMessage, SMS & Email sending fees included
  • Hosting & round-the-clock system monitoring
  • 2 hours of support each month for tweaks, updates & new answers
  • Capacity upgrades available anytime
  • Cancel anytime
Built for real volume
~1,000
customer conversations handled per week
250/day
inbound customers at peak periods
Seconds
to first response, every customer, every time
24/7/365
nights, weekends & holidays included

Need more? Double every number above for +$100/mo · Triple them for +$200/mo

The math

Emily vs. a traditional hire

Save ~$215,000 in year one
vs. staffing true 24/7 coverage with 4+ rotating hires (~$236K/yr). Emily includes it.
·
Traditional Hire
Emily
Hours on the job
40 hrs/week
2,080 hrs a year
24/7/365
8,760 hrs a year, 4× the coverage
Manpower
1 person
one conversation at a time
5+ people at once
every customer helped instantly, no hold, no queue
Yearly Cost Per Employee
~$56,000
40 hours a week
~$10K
168 hours a week
True 24/7 coverage
~$236,000/yr
3 shifts a day, but covering all 168 hrs/week takes 4+ rotating staff
Included
nights, weekends & holidays
Cost per hour covered
~$27/hour
while on the clock
~$1/hour
$9.6K/yr ÷ 8,760 hrs around the clock
Sick days & turnover
Inevitable
PTO, rehiring, retraining
Never
she doesn't call in sick
Employee figures based on a $45,000 salary plus ~25% payroll taxes & benefits. Emily year one = $12,000 setup + $800/mo (iMessage, SMS & Email sending fees included); following years exclude setup.
Pricing
$4,000 ×3milestone payments as Emily is built (at signing, mid-build & before launch)
$800/moonce she’s live (cancel anytime)

$12,000 one-time build, split across three milestones. Monthly includes iMessage, SMS & Email sending fees, with no separate delivery bill.

Ready to put Emily to work?

A booked consult is worth thousands. A missed message is worth nothing.
+1 717-435-2021
kody@iconicwebhq.com
Know someone who could use Emily?
Refer them to us and get $1,000 in free work when they sign up, or 2 months of Emily free for you ($1,600 value).