Take Care of Your Investment
Much like your computer or phone, updates are an important part of any system. When updates are ignored or not handled correctly, things can go wrong or worse, you or your customer’s data can be compromised. At Iconic Web HQ, we take care of all of the necessities of updating your website. Our advanced website maintenance program offers a whole package of services for one low month to month rate. In addition to website maintenance, this program allows us to develop a relationship with our clients that last a lifetime. Our Advanced Website Maintenance includes:
- Monthly secure updates to your website theme, plugins, and core.
- Monthly sever updates (if applicable)
- 24/7 Website Monitoring – if your site goes down, we get an email and investigate.
- 30 Minutes of complementary design/development work each month or consulting.
At Iconic Web HQ, you are never considered just a number. You’ll get to personally know each of the team members and we’re available nearly around the clock for support and work needed. As part of our website maintenance, you as a business owner will never have to worry about your website working properly. We’ll take care of it from start to finish and ongoing and you’ll focus on what you do best and love – running your business.
Please get in touch with us to learn more about our monthly maintenance program. Our standard monthly agreement is $59/month and $89/month for websites requiring e-commerce and/or credit card processing. We can work with you on a custom plan if your needs are more or less than what our program offers. Ultimately, we’re passionate about building websites that last and will do whatever it takes to ensure your website stays performing great.
All Plans Include Unlimited Debugging & Fixes Due to Update Errors. There is no additional charge if something goes wrong due to an update conflict on your site and we spend all day fixing it for you.
“Look forward to continued monthly support!”
Kody and his team did a great job, on time and on budget. They made the process of building a website easy and are very knowledgeable and affordable. They answered all my questions, which were many, in a very timely manner. I was comfortable throughout the entire process while working with them and look forward to their continued monthly support plan which is very affordable.
– Carl Witt, Blackdog Concealment LLC
All plans include discounted hourly website content update work at $60/hr for as much work as needed after your free 30 minutes each month. This includes page updates, product changes and more.
Instant Security Improvements
When you start one of our active website maintenance plans, we’ll instantly take care of these common security concerns with WordPress websites. Simply taking care of these issues on your website will result in a great start in the battle of online security.
|/wp-content/, /wp-content/plugins/, /wp-content/themes/ and /wp-content/uploads/ directories listing has not been prevented||After fixing this issue, an empty index.php will inserted in these directories to prevent listing|
|WordPress version has not been hidden||After fixing this issue, WordPress generator meta tag will be removed from the head sections of your website|
|Really Simple Discovery meta tag has not been removed from front-end||After fixing this issue, RSD meta tag will be removed from head sections of your website|
|Windows Live Writer meta tag has not been removed from front-end||After fixing this issue, WLW meta tag will be removed from head sections of your website|
|Database error reporting has been disabled||After fixing this issue, database error reporting will be disabled|
|PHP error reporting has been disabled||After fixing this issue, PHP error reporting will be disabled|
|Scripts and Stylesheets version information has not been removed from URLs||After fixing this issue, versions will be removed|
|Scripts and Stylesheets registered version information has not been removed from URLs||After fixing this issue, registered versions will be removed|
|readme.html file has not been removed from WordPress root||After fixing this issue, the readme.html file will be removed from your website|
|Administrator username is not “admin”||After fixing this issue, any users with the username of “admin” will be changed to a more unique username.|
Frequently Asked Questions
Is there any long term commitment?
Nope! We’d prefer you to stay because you want to, not because you have to. Our monthly maintenance service is month-to-month and you can cancel anytime by emailing email@example.com.
What are website updates?
Much like your computer receives updates all of the time, your website should be updated as well. If you don’t, you could be subject to an attack which usually involves a lot more work to fix than the maintenance/updates we take care of. Plus, many updates provide you with new features and functionality as well.
Does my 30-minute credit each month roll over?
Our standard packages highlighted above do not allow “rollover balances” of this, however, if you’re looking for a service that does allow you to bank hours, we can create a custom plan to fit your needs. Typically we work with larger clients on a discounted hourly rate with prepaid credits of at least 20 hours per month.
What if my website crashes?
We have you covered 100%. If your website “breaks” for whatever reason at all, we’ll look into the problem ASAP and diagnose and fix it no matter how long it takes.
What does 30 minutes a month include?
Whatever you need, we’re here for you. Whether that be a quick update to text or images, email setup/support, or a phone, email consultation or anything else within our abilities.
What does advanced maintenance work cover?
We work with many of our clients on a custom maintenance plan that best fits their needs. If you’re looking for help maintaining a larger company website or app we have the ability to help you with that as well under our custom maintenance agreements.
What if my website goes down?
We connect all of our maintenance client’s websites to our email and if they go down (meaning the website is no longer accessible) we’ll get an instant notification and work on it ASAP, for however long it takes to get back up. Sometimes it simply is due to your domain expiring, other times it may be a couple hours to diagnose and fix.
How responsive are you to website edits?
We don’t like going to sleep at night with a full inbox, so we like to take care of your edit requests as soon as possible. Typically, small changes to your existing website, are done within 12 hours.