Website Maintenance

Take Care of Your Investment

Much like your computer or phone, updates are an important part of any system. When updates are ignored or not handled correctly, things can go wrong or worse, you or your customer’s data can be compromised. At Iconic Web HQ, we take care of all of the necessities of updating your website. Our advanced website maintenance program offers a whole package of services for one low month to month rate.  In addition to website maintenance, this program allows us to develop a relationship with our clients that last a lifetime. Our Advanced Website Maintenance includes:

  • Monthly secure updates to your website theme, plugins, and core.
  • Monthly sever updates (if applicable)
  • 24/7 Website Monitoring – if your site goes down, we get an email and investigate.
  • 30 Minutes of complementary design/development work each month or consulting.

At Iconic Web HQ, you are never considered just a number. You’ll get to personally know each of the team members and we’re available nearly around the clock for support and work needed. As part of our website maintenance, you as a business owner will never have to worry about your website working properly. We’ll take care of it from start to finish and ongoing and you’ll focus on what you do best and love – running your business.

Please get in touch with us to learn more about our monthly maintenance program. Our standard monthly agreement is $40/month and $60/month for websites requiring e-commerce and/or credit card processing. We can work with you on a custom plan if your needs are more or less than what our program offers. Ultimately, we’re passionate about building websites that last and will do whatever it takes to ensure your website stays performing great.

“Look forward to continued monthly support!”

Kody and his team did a great job, on time and on budget. They made the process of building a website easy and are very knowledgeable and affordable. They answered all my questions, which were many, in a very timely manner. I was comfortable throughout the entire process while working with them and look forward to their continued monthly support plan which is very affordable.

Carl Witt, Blackdog Concealment LLC

Advanced Website Maintenance
Standard
$40
/ Month

24/7 Website Monitoring

Your site goes down, for whatever reason at all, we’ll get a notification and work on it, for as long as it takes until it’s back up.

Weekly Core Updates

We’ll take care of all of the core updates that are released for the software running your website.

Weekly Theme Updates

We’ll take care of the theme running your website. If an update is released, we’ll update it. If something goes wrong, we’ll take care of it for no additional charge.

Weekly Plugin Updates

Have custom functionality on your site, like a contact form? We’ll take care of software/security updates that are available for your plugins as well.

30 Minutes Design/Development

Need to update your services? Need to change your menu pricing? Add photos to your portfolio? Anything else? We’ll take care of it all in a professional and elegant way and let you get back to what you do best — making money.

Ecommerce
$60
/ Month

All Standard Services

As an e-commerce client, we’ll take care of all of the standard services included for all of our maintenance clients. You’ll get 24/7 monitoring, monthly design/development and the all important updates.

SSL Renewal Support

When you sell online, it’s vital to have an SSL certificate. Known as the green lock in your browser, your website SSL will tell your visitors that your website connection is fully encrypted. We’ll make sure that’s all squared away. And stays working.

Emergency Phone Support

With an online store, time is literally money. If you need help with something on your website or even general computer questions that need an answer now, you can call us 8am – 6pm 7 days a week.

Credit Card Security Updates

Since you’ll be accepting seriously important customer data, it’ll be important more than ever to have a team constantly managing your website and making sure it’s up to date to minimize the chance of a data breach.

Custom
$300+
/ Month

Custom Monthly Service Agreements

Are you a fully established business looking for a fulltime dedicated team available on a daily or weekly basis to help update your website? We’ve worked with businesses of all sizes who simply want someone else to manage the content on their website.

We can work with you to develop a custom monthly plan that includes highly discounted design/development hours, personalized website marketing plans, content writing, product updating and more.

Please get in touch with us so that we may learn more about your custom maintenance needs and goals.

App Maintenance

Just like a website, your custom built application should be maintained with all of the latest security and feature updates available for it. Since each application we build is completely unique in terms of features and scale, we’ll develop a custom maintenance plan you are comfortable with.

If you have questions about this, please reach out to us and we’d be happy to explain more in detail about how we maintain your custom application developed by Iconic Web HQ.

All plans include discounted hourly website content update work at $50/hr for as much work as needed after your free 30 minutes each month. This includes page updates, product changes and more.

Frequently Asked Questions

Is there any long term commitment?

Nope! We’d prefer you to stay because you want to, not because you have to. Our monthly maintenance service is month-to-month and you can cancel anytime by emailing info@iconicwebhq.com.

What are website updates?

Much like your computer receives updates all of the time, your website should be updated as well. If you don’t, you could be subject to an attack which usually involves a lot more work to fix than the maintenance/updates we take care of. Plus, many updates provide you with new features and functionality as well.

Does my 30-minute credit each month roll over?

Our standard packages highlighted above do not allow “rollover balances” of this, however, if you’re looking for a service that does allow you to bank hours, we can create a custom plan to fit your needs. Typically we work with larger clients on a discounted hourly rate with prepaid credits of at least 20 hours per month.

What if my website crashes?

We have you covered 100%. If your website “breaks” for whatever reason at all, we’ll look into the problem ASAP and diagnose and fix it no matter how long it takes.

What does 30 minutes a month include?

Whatever you need, we’re here for you. Whether that be a quick update to text or images, email setup/support, or a phone, email consultation or anything else within our abilities.

What does advanced maintenance work cover?

We work with many of our clients on a custom maintenance plan that best fits their needs. If you’re looking for help maintaining a larger company website or app we have the ability to help you with that as well under our custom maintenance agreements.

What if my website goes down?

We connect all of our maintenance client’s websites to our email and if they go down (meaning the website is no longer accessible) we’ll get an instant notification and work on it ASAP, for however long it takes to get back up. Sometimes it simply is due to your domain expiring, other times it may be a couple hours to diagnose and fix.

How responsive are you to website edits?

We don’t like going to sleep at night with a full inbox, so we like to take care of your edit requests as soon as possible. Typically, small changes to your existing website, are done within 12 hours.

Are you looking for a responsive team who will take care of your website with 24/7 monitoring, software upgrades & emergency support?